Creating tickets is the first step to putting your tickets on sale. Whether you're organizing a free event with registration or a festival with multiple pricing categories, PassPass allows you to configure each ticket according to your needs: price, quantity, sales period, visibility, and more.
Create Your First Ticket
To create a ticket, go to Ticket Management > Tickets from your event menu.
Click on Create a Ticket
Enter the ticket name (e.g., "General Admission", "VIP Pass", "Child Ticket"). This name is visible to your buyers and can be translated into multiple languages.
Add a description (optional). You can also click on Add detailed description to provide more information about what the ticket includes.
Set the available quantity. Leave blank for unlimited stock, or specify a precise number to limit sales.
Indicate the price including tax. Enter 0 for a free ticket.
Click on Add to save your ticket.
You can rearrange the display order of your tickets by dragging and dropping using the icon to the left of each ticket.
Free or Paid Ticket
PassPass handles both paid and free events. The difference is simply at the price level:
Paid Ticket: indicate an amount including tax. Service fees apply (2% of the price + €0.60 per ticket).
Free Ticket: set the price to €0. No service fees apply. The buyer sees a Validate button instead of Pay and is not redirected to a payment page.
Even for a free event, creating a €0 ticket allows you to collect registrations, have a list of participants, and scan tickets at the entrance.
Advanced Options
Each ticket has advanced options accessible during its creation or modification. They allow you to precisely control when and how your tickets are sold.
Sales Period
Define when your ticket is purchasable:
Event Start (default): the ticket is on sale from now until the event starts.
Event End: the ticket remains on sale even after the event starts, until it ends.
Custom Dates: choose specific start and end dates. Ideal for early bird tickets or phased sales.
Ticket Visibility
Control how your ticket appears on the sales page:
Visible (default): the ticket is always displayed, even if it is not yet on sale or sold out.
Visible if on sale: the ticket only appears during its active sales period.
Visible with promo code: the ticket is hidden by default and only appears when a buyer enters a valid promo code associated with this ticket.
Hidden: the ticket never appears on the sales page. Useful for internal tickets or manual invitations.
Combine Visible with promo code and a 0% promo code to create a "secret" ticket accessible only to those with the code, without applying a discount. Learn how in our Using Promo Codes guide.
Quantities per Order
You can limit the number of tickets a buyer can take in a single order:
Minimum per order: set a minimum (default: 1). Useful if you sell tickets in batches (e.g., minimum 2 for a duo offer).
Maximum per order: limit the maximum number (default: unlimited). Practical to prevent resale or ensure fair access.
Manage Your Existing Tickets
From the Tickets page, you have an overview of all your tickets. Each line displays the name, price, number of sales relative to capacity, and ticket status.
Click on the ... menu to the right of a ticket to edit, duplicate, or delete it. You can also change the display order by dragging and dropping.
Common Use Cases
Simple Event with a Single Rate
Create a single "Entry" ticket with the desired price. This is the most common case for conferences, parties, or workshops.
Free Event with Registration
Create a €0 ticket to allow participants to register. You get a complete list of participants and can scan tickets at the entrance, just like for a paid event.
Festival with Multiple Rates
Create multiple tickets (Adult, Child, VIP) and organize them into groups for a clear presentation on your sales page. See our Organize Your Tickets with Groups guide for more information.
Early Bird Presale
Create an "Early Bird" ticket with custom dates (e.g., from March 1 to March 15) and a "Normal" ticket whose sale starts on March 16. The Visible if on sale option will automatically hide the early bird ticket once its period ends.
Limit Resale (Anti-Scalping)
Set a maximum per order (e.g., 4 tickets) to prevent a single buyer from acquiring a large number of tickets. For even stronger protection, you can configure a shared limit that applies to multiple ticket types simultaneously.
Go Further
Organize Your Tickets by Category — Group your tickets (Adult, Child, VIP…) for a clearer sales page. → Organize Your Tickets with Groups
Offer Extras to Your Participants — T-shirts, parking, meals… Add extras that appear in addition to your tickets. → Offer Extras
Make Your Tickets Personal — Collect the name, first name, and email of each participant to individually identify each ticket. → Customize the Purchase Form
Customize the Appearance of Your Tickets — Assign a different visual to each ticket so that your participants immediately identify their ticket (Day 1, VIP, etc.). → Customize Your PDF and Wallet Tickets
Yes, you can change the price of a ticket at any time. Orders already placed retain the price paid at the time of purchase. The new price only applies to future sales.
The available quantity of a ticket is the stock specific to that ticket. The capacity of a group is the combined total of all tickets in the group. For example, if a "Standard" group has a capacity of 200 and contains an Adult ticket and a Child ticket, the total of both cannot exceed 200, regardless of the distribution.
Set the ticket visibility to Visible with promo code. Then create a promo code (even at 0% discount) and associate it with this ticket. Only people who enter the code will see the ticket appear on the sales page.
Service fees are 2% of the price including tax + €0.60 per paid ticket. Free tickets (€0) have no service fees. These fees are displayed separately in the buyer's order summary.
Yes, create a ticket for each phase and configure custom dates for each sales period. Set visibility to Visible if on sale so that only the ticket for the active phase is visible on your page.