Create conditional fields that only display when certain response conditions are met. For example, a "VAT Number" field that only appears if "Status" = Company or Self-employed.
Go to Purchase Journey → Custom Fields from your event menu.
Configure a condition
Open an existing field or create a new one
Locate the toggle Display under condition (orange icon)
Activate the toggle. A panel appears with:
Display this field if → select the trigger field (the question whose answer drives the display)
Operator → choose the condition (is, is not, contains, etc.)
Value → enter the expected value
Save
The trigger field is chosen only once. Changing the trigger field resets the conditions.
Available operators
The proposed operator depends on the type of the trigger field:
Single choice / Selection → is, is not
Multiple choice → contains, does not contain
Short text / Text field → contains, is empty, is filled
Formatted field (number) → is, is not, greater than, greater than or equal to, less than, less than or equal to
Formatted field (email / phone / date) → contains, is empty, is filled
Additional condition (checkbox) → is checked, is not checked
The operators "is empty", "is filled", "is checked" and "is not checked" do not require a value.
Multiple conditions
You can add multiple conditions on the same trigger field via the + Add a condition button. A connector appears between conditions:
AND → all conditions must be met
OR → at least one condition must be met
All conditions apply to the same trigger field.
Visual reading
In your field list, a conditional field appears indented under the field it depends on, with an orange badge. Hovering over the badge displays a tooltip summarizing the applied rule.
Clicking on the badge directly opens the field configuration. Fields can be reordered by drag-and-drop. Moving a "parent" field moves its entire group.
Troubleshooting
I don't see my other question in the list → it already depends on this field (no loop possible) or it's the field itself
My field has moved → it has been automatically repositioned under its trigger field, this is normal
I can't add a condition → the previous condition is incomplete, or all options are already used
How to remove the condition? → deactivate the "Display under condition" toggle. Settings are saved if you reactivate it
What happens if I delete a trigger field? → a window will prompt you to also delete dependent fields or keep them by removing the condition
For any technical questions or need for assistance, feel free to contact our support.