1. Manual participant addition
Access participant management
From your event dashboard, go to the Participants section and click the Add a participant button.
Enter information
First name: participant's first name
Last name: participant's last name
Email: valid email address (required for sending confirmation)
Custom fields: if you have set up a custom form, you can fill in all fields directly when adding
Assign tickets
Select the ticket type to assign and choose the quantity. You can assign multiple ticket types to the same participant.
Validation and confirmation
Check the entered information and click Confirm addition. The participant will automatically receive a confirmation email containing the event details, their tickets in QR code format and practical information.
Completely free Manually adding participants is entirely free, regardless of the number of tickets assigned.
This feature is ideal for:
Inviting VIPs or partners
Offering seats to your team
Managing press tickets
Assigning seats following competitions
Irreversible action Once added, the participant cannot be removed from your list. Only the deletion of their free tickets is possible.
2. Import via CSV file
For large additions, CSV import allows you to add multiple participants simultaneously.
Download the template
In the Participants section, click Import participants and download the predefined CSV template available in the modal.
The template contains the following columns:
First name: participant's first name
Last name: participant's last name
Email: valid email address
Ticket: open the dropdown to select directly from your existing tickets
Quantity: number of tickets of this type
Prepare your file
Complete each line with a participant's information. Respect the exact column names. For the "Ticket" column, use the dropdown which displays all your existing tickets by default.
Managing multiple tickets To assign multiple ticket types to the same participant, create multiple lines with the same name/email and change the ticket and quantity on each line.
Including add-ons Add-ons can also be assigned. Select them from the dropdown in the "Ticket" column. The "Quantity" column also works for add-ons.
Import and validation
Select your completed CSV file and click Import.
PassPass displays all correctly formatted lines. Check that the information matches your expectations.
Common errors include:
Invalid or poorly formatted email
Ticket not selected in the dropdown
Empty required fields
Incorrect data format
In case of errors, correct your CSV file and re-upload the corrected file. Repeat until you get 100% valid lines.
If all lines are valid, click Confirm import. Participants are added and each participant automatically receives their confirmation email.
Best practices
Data preparation
Check the validity of email addresses
Remove duplicates from your list
Standardize the format of names
Managing large volumes
For large volumes, divide your file into several smaller imports. This makes error detection easier and allows better process control.