To receive your ticketing revenue on your bank account, you need to link it via Stripe, our payment provider. This guide covers the whole journey: preparation, linking, verification and payout.
The essentials
Stripe is our payment provider, a global reference in secure online payments. No additional fees to expect: Stripe fees are covered by us, already included in the PassPass fees.
You can sell before linking your account: funds accumulate safely on your PassPass balance.
For each sale, 65% of the amount is available immediately and 35% is held for 30 days. This is a security reserve, not a fee: everything comes back to you. Learn more
Linking is done via Finances → Payout methods and involves two validations: PassPass (24 to 48h) and the Stripe verification.
Once active, a payout reaches your account within 2 to 3 business days.
1. Before you start: your status and documents
The first choice in the process is your organisation's entity type (company, non-profit, unincorporated association, individual...). Take the time to choose it correctly: it determines which documents are requested, and a wrong choice can block the verification.
Unincorporated association without a company number? This is the most frequently blocked case: without legal personality, you have no official document to submit while Stripe requires one. Our recommendation is that one representative registers as a sole proprietorship. Full details in the article above.
Also prepare, depending on your status: the IBAN of the destination account, the representative's ID card, and where applicable your company number (CBE) and your articles of association published in the Belgian Official Gazette.
Three pitfalls to avoid
The country: it cannot be changed after validation. A mistake requires a full reset via support.
The email address: it is the permanent identifier of your Stripe account. Use a durable address belonging to the organisation, not a personal address that may change, nor an address tied to a phone number you might cancel (two-factor authentication depends on it).
Access: do not share a single Stripe login between several people. Two-factor authentication is personal; add team members instead.
2. Linking your account, step by step
From your dashboard, open Finances → Payout methods.
Click Configure: you are redirected to the Stripe flow.
Select your country then your entity type (see section 1).
Fill in your organisation's details and the destination IBAN.
Submit the requested verification documents (sharp photos, all 4 corners visible).
Accept the Stripe terms of service. This step is easy to miss but necessary: without it, payouts remain blocked.
You are redirected back to PassPass and the verification runs its course.
3. After linking: understanding where you stand
Two separate validations must be completed. An account can be "approved" on one side and still pending on the other:
| Status | What it means | What you need to do | |---|---|---| | Pending PassPass validation | Our team validates your organisation (24 to 48h) | Nothing, your sales run normally | | Information required (Stripe) | A document or piece of data is missing | Complete it via Finances → Payout methods | | Verification in progress | Stripe is reviewing your file (up to 48h) | Nothing, a little patience | | Active | Everything is validated | Your payouts follow the chosen frequency |
How do you know everything is OK? When your payout method shows the active status and no action is listed in your Stripe dashboard. If an amount stays blocked while everything seems validated, it is often the Stripe terms of service left to accept or an IBAN to confirm.
A blockage, a rejected document, a "restricted account" message?
4. Receiving your money
Once the link is active, your available funds are paid out according to the frequency you choose in Finances → Payout methods:
Manual: you trigger each payout yourself
Daily, weekly or monthly: automatic payouts
Allow 2 to 3 business days between the trigger and the arrival on your account.
Receiving nothing although everything is validated? Check your frequency: if it is set to Manual, no payout leaves without your action. Switch to automatic or trigger a payout manually.
Does the amount received seem lower than your sales? That is the 35% security reserve, released automatically 30 days after each purchase. It is not a fee.
5. Common issues
That is the security reserve: 65% is available immediately, 35% is held for 30 days then paid out in full. Nothing is lost. Details here.
A piece of verification information is missing or was not recognised. Follow our troubleshooting guide by symptom.
These elements cannot be changed after validation. Contact our support: we reset your link without losing your balance.
Changing the IBAN is done via your Stripe dashboard. Changing the entity type (for example moving to a non-profit) requires a reset by our support.
The 30-day reserve is a requirement of our payment provider and cannot be lifted case by case. Plan ahead: link your account as soon as sales open and choose a daily frequency. You will receive 65% of each sale as it comes, without waiting for the event.
Your exports and accounting documents are available in Finances → Accounting. Export your financial data.