What is Stripe Connect?
Stripe Connect is a payment solution used by millions of businesses worldwide, integrated with PassPass to manage all the financial transactions of your event. Just like Bancontact for local payments, Stripe has become an international reference for secure online payment management.
Main Features
Maximum Security
All your transactions are protected by the strictest security standards in the market, with PCI DSS level 1 certification. Your data and that of your participants are secured according to international banking standards.Direct Payments and Automation
Funds are deposited directly into your bank account without intermediaries. No manual handling is necessary once the setup is complete.International Support
Accept payments in over 135 currencies with automatic conversion. Your participants can pay in their local currency.Total Transparency
Detailed tracking of each transaction, from ticket sale to deposit into your bank account. You maintain full control over your finances.
Setting Up Your Stripe Connect Account
Why is this step necessary?
Linking your bank account via Stripe Connect complies with KYC (Know Your Customer) regulations, mandatory for all payment providers. This verification protects both your business and your participants against fraud.
Stripe Connect is only used for deposits to your bank account. You can sell and collect payments without waiting for this setup which can be done later.
Required Documents
For Individuals:
IBAN of your bank account
Official ID (identity card or passport)
For Businesses:
IBAN of the business bank account
Business/Tax ID number
Legal documents (articles of incorporation, publication in the official journal)
ID of the legal representative
Setup Process
Start Selling Immediately : You can create your event and start ticket sales even before the Stripe setup
Secure Storage : Payments are automatically stored in your PassPass organization balance
Stripe Setup : When you first need a payout, you will be guided to the Stripe setup.
Document Verification : Secure submission of your documents
Validation : Processing usually completed within 24-48 hours
Active Payouts : Automatic transfer of funds to your bank account
The Hold System: How It Works
Basic Principle
When a participant buys a ticket, the amount is automatically divided:
65% are immediately available in your PassPass balance
35% are temporarily held for 30 days
Concrete Example: Ticket sold: €10 on August 1st
€6.50 immediately available for payout
€3.50 held until August 31st
On September 1st: the €3.50 are automatically released
Why This Hold?
This system meets legal obligations and provides protection for everyone:
Protection Against Disputes : Funds available for potential refunds
Financial Security : Coverage in case of technical issues or cancellations
Regulatory Compliance : Adherence to standards imposed by banking networks
Important: The hold starts from the purchase date, not the event date.
Payout Frequencies
PassPass offers you total flexibility to manage your payouts according to your cash flow needs.
Available Options
Automatic Payouts
Daily : Ideal for high volumes or immediate cash flow needs
Weekly : Balance between frequency and administrative management (recommended option)
Monthly : For simplified accounting management
Manual Payouts
Total Control : You decide when to trigger payouts
Cash Flow Management : Optimize your financial flows according to your needs
Simple Reactivation : Switch back to automatic at any time
How to Change Your Frequency
Access your financial settings in PassPass => “Finances” tab
Select your preferred frequency
The change takes effect immediately for upcoming payouts
Fees and Transparency
PassPass Fees
Commission : 2% + 0.60 incl. VAT of the ticket amount
No Hidden Fees : What you see is what you pay
Payout Schedule
Payouts are made according to your chosen frequency, respecting standard banking delays (1-2 business days to reach your account).
Frequently Asked Questions
Can I change my bank account after setup?
Yes, contact our support to securely update your bank information.
Do the 35% held generate interest?
No, it is a security hold, not an investment. The funds are fully returned to you and will be gradually paid to your bank account.
Can I see the details of my holds?
Yes, your financial dashboard displays the available amount and the amount on hold with release dates.
Stripe has limited me, what should I do?
A Stripe limitation usually occurs when KYC information is missing or incorrect. You will automatically receive an email with a link to complete the missing data. It is often due to missing documents or an unreadable ID. Simply follow the email instructions to unlock your account.
What types of payments are accepted?
Stripe accepts all modern payment methods: Visa, Mastercard, Bancontact, American Express, and many others. PassPass fees remain fixed (2% + €0.60) regardless of the payment method used. PassPass absorbs the cost differences between payment methods to guarantee you fixed and predictable pricing.