# PassPass Documentation

> Official documentation for PassPass — the event ticketing and management platform for European organizers. Guides, tutorials, integrations and FAQ.

This documentation covers event creation, ticket sales, attendee management, payments, integrations (API, webhooks), and customization of your ticketing setup. Available in English, French, and Dutch.

Available languages:
- 🇬🇧 English (canonical): https://docs.passpass.be/en
- 🇫🇷 French: https://docs.passpass.be/fr
- 🇳🇱 Dutch: https://docs.passpass.be/nl

## Getting Started
> Launch your first event in 15 minutes: from creation to going live.

- [Create your first event in 5 minutes](https://docs.passpass.be/en/categories/getting-started/cr-ez-votre-premier-v-nement-en-5-minutes)

## Sell your tickets
> Optimize your sales: create your tickets, set your prices, and boost your revenue.

- [Create and configure your tickets](https://docs.passpass.be/en/categories/sell-your-tickets/cr-er-et-configurer-vos-tickets): Learn how to create your first tickets, set prices, manage inventory, and configure advanced options such as sales periods and visibility.
- [Offer supplements (extras)](https://docs.passpass.be/en/categories/sell-your-tickets/proposer-des-suppl-ments-extras): Offer additional options to your participants: merchandising, meals, parking, and other extras in addition to your tickets.
- [Use promo codes](https://docs.passpass.be/en/categories/sell-your-tickets/utiliser-les-codes-promo): Create discount or unlock codes to offer discounts, create exclusive presales, or provide access to hidden tickets.
- [Organize your tickets with groups](https://docs.passpass.be/en/categories/sell-your-tickets/organiser-vos-tickets-avec-les-groupes): Structure your ticket offering by grouping your tickets by category. Groups allow you to clearly organize your prices on the sales page and set capacity and quantity rules per group.
- [Customize your PDF and Wallet tickets](https://docs.passpass.be/en/categories/sell-your-tickets/customize-your-pdf-and-wallet-tickets): Create custom visuals for your PDF tickets and Apple/Google Wallet passes, and assign a different design to each type of ticket.
- [Configure VAT Display](https://docs.passpass.be/en/categories/sell-your-tickets/configure-vat-display): Choose how to display the prices of your tickets (including VAT or excluding VAT), set your default VAT rate, and customize it ticket by ticket if necessary.
- [Personalized tickets](https://docs.passpass.be/en/categories/sell-your-tickets/personalized-tickets): Identify each participant by first name, last name, and email by making your tickets and add-ons personalized — mandatory, optional, or disabled.
- [Shared limits between tickets](https://docs.passpass.be/en/categories/sell-your-tickets/shared-limits-between-tickets): Set common capacity and quantity constraints for multiple tickets or supplements to control your overall sales.
- [Create a waves system (wave sales)](https://docs.passpass.be/en/categories/sell-your-tickets/create-a-waves-system-wave-sales): Boost your sales by creating progressive price waves: early bird, regular, last minute. Learn how to set up your waves, create urgency, and maximize your revenue.

## Purchase journey
> Personnalisez le parcours d'achat de vos participants : champs personnalisés, messages, ...

- [Understanding the purchase journey of your participants](https://docs.passpass.be/en/categories/parcours-d-achat/comprendre-le-parcours-d-achat-de-vos-participants): Discover what your participants see when they purchase tickets: the checkout steps, the order summary, service fees, and payment methods.
- [Customize your confirmation messages](https://docs.passpass.be/en/categories/parcours-d-achat/personnaliser-vos-messages-de-confirmation): Set up the messages displayed after purchase and in confirmation emails to share your practical information with your participants.
- [Customize the purchase form](https://docs.passpass.be/en/categories/parcours-d-achat/personnaliser-le-formulaire-d-achat): Set up the fields of your purchase form to collect the information you need: contact details, billing data, and participant information.
- [Display a field conditionally](https://docs.passpass.be/en/categories/parcours-d-achat/afficher-un-champ-sous-condition): Create conditional fields that only appear when certain response conditions are met.
- [Set up a multilingual event](https://docs.passpass.be/en/categories/parcours-d-achat/set-up-a-multilingual-event): Offer your event in French, Dutch, and English. Enable translation, translate your content field by field, and use automatic translation to save time.
- [Test your purchase journey before launching sales](https://docs.passpass.be/en/categories/parcours-d-achat/test-your-purchase-journey-before-launching-sales): Complete a test transaction to ensure everything works (tickets, form, confirmation, tickets) without being charged.

## Finance & Payments
> Master your finances: from Stripe setup to payouts, manage your income.

- [Generate invoices for your participants](https://docs.passpass.be/en/categories/finance-payments/g-n-rer-des-factures-pour-vos-participants): Create, number, and send invoices to your participants directly from the PassPass billing module. Excel import, duplicate management, UBL export, and shipment tracking.
- [Export your financial data for accounting](https://docs.passpass.be/en/categories/finance-payments/exporter-vos-donn-es-financi-res-pour-la-comptabilit): PassPass provides you with financial reporting tools to simplify your accounting and track your payments. Easily export all your financial data to Excel format in just a few clicks.
- [Understanding Stripe Connect: Holds and Payouts](https://docs.passpass.be/en/categories/finance-payments/comprendre-stripe-connect-retenues-et-versements): Stripe Connect is the payment solution integrated with PassPass to manage your transactions securely. Discover how the hold system works, the payout timelines, and the frequency options for managing y

## Manage Your Participants
> Export, import, organize, and communicate with your participants.

- [Add Participants: Manual and CSV Import](https://docs.passpass.be/en/categories/manage-your-participants/ajouter-des-participants-manuel-et-import-csv): PassPass offers you two methods to add participants to your events: individual manual addition and bulk import via CSV file.
- [Scan tickets and control access with PassPass](https://docs.passpass.be/en/categories/manage-your-participants/scanner-les-tickets-et-contr-ler-les-acc-s-avec-passpass): PassPass has a dedicated mobile app to professionally control access to your event. The PassPass Organizer app allows real-time scanning of tickets with complete traceability of entries.
- [Edit and delete a participant](https://docs.passpass.be/en/categories/manage-your-participants/modifier-et-supprimer-un-participant): Whether your participants registered through your online ticketing or were added manually, you can easily edit their information or delete them from your dashboard.
- [Resend tickets to a participant](https://docs.passpass.be/en/categories/manage-your-participants/resend-tickets-to-a-participant): A participant hasn't received their ticket, lost it, or can't find it? Here's how to resend them the download link for their tickets from your dashboard.
- [Export Participant Data](https://docs.passpass.be/en/categories/manage-your-participants/exporter-les-donn-es-des-participants): PassPass allows you to easily export all your participants' data in Excel format for your analysis, communication, or tracking needs.

## Manage Your Organization
> Work effectively as a team: invite your collaborators

- [Add and manage team members](https://docs.passpass.be/en/categories/manage-your-organization/ajouter-et-g-rer-les-membres-d-quipe): How to add a member to my team?

## Integrations and tools
> Connect PassPass to your ecosystem: website, marketing tools, and existing systems.

- [Integrate ticketing on your website](https://docs.passpass.be/en/categories/integrations-and-tools/integrer-la-billetterie-sur-votre-site-web): Integrate PassPass ticketing directly on your website for a smooth purchasing experience, without redirection.
- [Public API and Webhooks](https://docs.passpass.be/en/categories/integrations-and-tools/api-publique-et-webhooks): Connect your tools (CRM, accounting, marketing, automations…) to PassPass using the REST API and real-time webhooks.
- [Display your events on your website](https://docs.passpass.be/en/categories/integrations-and-tools/afficher-vos-evenements-sur-votre-site-web): Show the list of your PassPass events directly on your website, without redirection.
- [Integration of the Meta Pixel on your PassPass ticketing](https://docs.passpass.be/en/categories/integrations-and-tools/int-gration-du-meta-pixel-sur-votre-billetterie-passpass)
- [Afficher vos événements PassPass sur votre site WordPress](https://docs.passpass.be/fr/categories/int-grations-et-outils/afficher-vos-v-nements-passpass-sur-votre-site-wordpress): Synchronisez automatiquement vos événements PassPass sur votre site WordPress via notre plugin. Installation simple et personnalisation avancée.

## What's new

- [PassPass News | May 2026](https://docs.passpass.be/en/categories/nouveautes/nouveaut-s-passpass-mai-2026): New Analytics module, real-time sales notifications, sharing links for promo codes and hidden tickets, badge printing, public API, and much more.
- [PassPass News | April 2026](https://docs.passpass.be/en/categories/nouveautes/passpass-news-april-2026): Major update: multilingual, new mobile app, groups and advanced limits, ticket visuals, VAT display, personalized tickets, refreshed dashboard, and much more.

## Optional

- [Changelog](https://docs.passpass.be/en/changelog): Product updates and releases.
- [Support](https://docs.passpass.be/en/support): Contact our team.
- [PassPass Platform](https://pro.passpass.be): The product (account creation, features, pricing).