# PassPass Documentation

> Official product documentation for PassPass — an event ticketing and management
> platform for organizers in Belgium and Europe.

PassPass lets organizers create an event, sell tickets online, take payments via
Stripe Connect, manage attendees, and scan tickets at the door with the PassPass
Organizer mobile app. It is used by companies, non-profits (ASBL/vzw) and
unincorporated associations, and supports Belgian VAT display and invoicing.

Key facts:
- Product site and pricing: https://pro.passpass.be
- Organizer dashboard: https://dashboard.passpass.be
- Payments: Stripe Connect (payouts, holds, account verification)
- On-site scanning: PassPass Organizer mobile app
- Ticket delivery: PDF and Apple/Google Wallet
- Full text of every article: https://docs.passpass.be/llms-full.txt

Available languages:
- 🇫🇷 French (default): https://docs.passpass.be/fr
- 🇬🇧 English: https://docs.passpass.be/en
- 🇳🇱 Dutch: https://docs.passpass.be/nl

## Getting Started
> Launch your first event in 15 minutes: from creation to going live.

- [Create your first event in 5 minutes](https://docs.passpass.be/en/categories/getting-started/cr-ez-votre-premier-v-nement-en-5-minutes)

## Sell your tickets
> Optimize your sales: create your tickets, set your prices, and boost your revenue.

- [Create and configure your tickets](https://docs.passpass.be/en/categories/sell-your-tickets/cr-er-et-configurer-vos-tickets): Learn how to create your first tickets, set prices, manage inventory, and configure advanced options such as sales periods and visibility.
- [Offer supplements (extras)](https://docs.passpass.be/en/categories/sell-your-tickets/proposer-des-suppl-ments-extras): Offer additional options to your participants: merchandising, meals, parking, and other extras in addition to your tickets.
- [Use promo codes](https://docs.passpass.be/en/categories/sell-your-tickets/utiliser-les-codes-promo): Create discount or unlock codes to offer discounts, create exclusive presales, or provide access to hidden tickets.
- [Organize your tickets with groups](https://docs.passpass.be/en/categories/sell-your-tickets/organiser-vos-tickets-avec-les-groupes): Structure your ticket offering by grouping your tickets by category. Groups allow you to clearly organize your prices on the sales page and set capacity and quantity rules per group.
- [Customize your PDF and Wallet tickets](https://docs.passpass.be/en/categories/sell-your-tickets/customize-your-pdf-and-wallet-tickets): Create custom visuals for your PDF tickets and Apple/Google Wallet passes, and assign a different design to each type of ticket.
- [Configure VAT Display](https://docs.passpass.be/en/categories/sell-your-tickets/configure-vat-display): Choose how to display the prices of your tickets (including VAT or excluding VAT), set your default VAT rate, and customize it ticket by ticket if necessary.
- [Personalized tickets](https://docs.passpass.be/en/categories/sell-your-tickets/personalized-tickets): Identify each participant by first name, last name, and email by making your tickets and add-ons personalized — mandatory, optional, or disabled.
- [Shared limits between tickets](https://docs.passpass.be/en/categories/sell-your-tickets/shared-limits-between-tickets): Set common capacity and quantity constraints for multiple tickets or supplements to control your overall sales.
- [Create a waves system (wave sales)](https://docs.passpass.be/en/categories/sell-your-tickets/create-a-waves-system-wave-sales): Boost your sales by creating progressive price waves: early bird, regular, last minute. Learn how to set up your waves, create urgency, and maximize your revenue.

## Purchase journey
> Personnalisez le parcours d'achat de vos participants : champs personnalisés, messages, ...

- [Understanding the purchase journey of your participants](https://docs.passpass.be/en/categories/parcours-d-achat/comprendre-le-parcours-d-achat-de-vos-participants): Discover what your participants see when they purchase tickets: the checkout steps, the order summary, service fees, and payment methods.
- [Customize your confirmation messages](https://docs.passpass.be/en/categories/parcours-d-achat/personnaliser-vos-messages-de-confirmation): Set up the messages displayed after purchase and in confirmation emails to share your practical information with your participants.
- [Customize the purchase form](https://docs.passpass.be/en/categories/parcours-d-achat/personnaliser-le-formulaire-d-achat): Set up the fields of your purchase form to collect the information you need: contact details, billing data, and participant information.
- [Display a field conditionally](https://docs.passpass.be/en/categories/parcours-d-achat/afficher-un-champ-sous-condition): Create conditional fields that only appear when certain response conditions are met.
- [Set up a multilingual event](https://docs.passpass.be/en/categories/parcours-d-achat/set-up-a-multilingual-event): Offer your event in French, Dutch, and English. Enable translation, translate your content field by field, and use automatic translation to save time.
- [Test your purchase journey before launching sales](https://docs.passpass.be/en/categories/parcours-d-achat/test-your-purchase-journey-before-launching-sales): Complete a test transaction to ensure everything works (tickets, form, confirmation, tickets) without being charged.

## Finance & Payments
> Master your finances: from Stripe setup to payouts, manage your income.

- [Generate invoices for your participants](https://docs.passpass.be/en/categories/finance-payments/g-n-rer-des-factures-pour-vos-participants): Create, number, and send invoices to your participants directly from the PassPass billing module. Excel import, duplicate management, UBL export, and shipment tracking.
- [Which status to choose to link your account? (Company, non-profit, unincorporated association, individual)](https://docs.passpass.be/en/categories/finance-payments/quel-statut-choisir-pour-lier-votre-compte): The entity type you select when linking via Stripe determines the documents requested, and the possible blockages. Complete guide for Belgium: company, non-profit (ASBL/vzw), unincorporated associatio
- [Resolve a Stripe Verification Block](https://docs.passpass.be/en/categories/finance-payments/resoudre-un-blocage-de-verification-stripe): Restricted account, rejected documents, verification not completing: the symptom troubleshooting guide to unblock your Stripe verification and reactivate your payouts.
- [Link your bank account and receive your revenue](https://docs.passpass.be/en/categories/finance-payments/lier-votre-compte-bancaire-et-recevoir-vos-recettes): The complete guide to linking your bank account via Stripe, understanding verification statuses and the security reserve, and receiving your revenue without blockages.
- [Export your financial data for accounting](https://docs.passpass.be/en/categories/finance-payments/exporter-vos-donn-es-financi-res-pour-la-comptabilit): PassPass provides you with financial reporting tools to simplify your accounting and track your payments. Easily export all your financial data to Excel format in just a few clicks.
- [Understanding Stripe Connect: Holds and Payouts](https://docs.passpass.be/en/categories/finance-payments/comprendre-stripe-connect-retenues-et-versements): Stripe Connect is the payment solution integrated with PassPass to manage your transactions securely. Discover how the hold system works, the payout timelines, and the frequency options for managing y

## Manage Your Participants
> Export, import, organize, and communicate with your participants.

- [Add Participants: Manual and CSV Import](https://docs.passpass.be/en/categories/manage-your-participants/ajouter-des-participants-manuel-et-import-csv): PassPass offers you two methods to add participants to your events: individual manual addition and bulk import via CSV file.
- [Scan tickets and control access with PassPass](https://docs.passpass.be/en/categories/manage-your-participants/scanner-les-tickets-et-contr-ler-les-acc-s-avec-passpass): PassPass has a dedicated mobile app to professionally control access to your event. The PassPass Organizer app allows real-time scanning of tickets with complete traceability of entries.
- [Export Participant Data](https://docs.passpass.be/en/categories/manage-your-participants/exporter-les-donn-es-des-participants): PassPass allows you to easily export all your participants' data in Excel format for your analysis, communication, or tracking needs.
- [Edit and delete a participant](https://docs.passpass.be/en/categories/manage-your-participants/modifier-et-supprimer-un-participant): Whether your participants registered through your online ticketing or were added manually, you can easily edit their information or delete them from your dashboard.
- [Resend tickets to a participant](https://docs.passpass.be/en/categories/manage-your-participants/resend-tickets-to-a-participant): A participant hasn't received their ticket, lost it, or can't find it? Here's how to resend them the download link for their tickets from your dashboard.

## Manage Your Organization
> Work effectively as a team: invite your collaborators

- [Add and manage team members](https://docs.passpass.be/en/categories/manage-your-organization/ajouter-et-g-rer-les-membres-d-quipe): How to add a member to my team?

## Integrations and tools
> Connect PassPass to your ecosystem: website, marketing tools, and existing systems.

- [Connect Google Analytics 4 to your ticketing system](https://docs.passpass.be/en/categories/integrations-and-tools/connecter-google-analytics-4): Connect Google Analytics 4 to your PassPass ticketing system to measure your sales, traffic sources, and the performance of your campaigns.
- [Connect Google Tag Manager to your ticketing system](https://docs.passpass.be/en/categories/integrations-and-tools/connecter-google-tag-manager): Connect Google Tag Manager to your PassPass ticketing system to feed Google Analytics, Meta Pixel, TikTok, Google Ads, and your other tools from a single container.
- [Integrate the ticketing system on your website](https://docs.passpass.be/en/categories/integrations-and-tools/int-grer-la-billetterie-sur-votre-site-web): Integrate the PassPass ticketing system directly on your website for a smooth purchasing experience, without redirection.
- [Display your events on your website](https://docs.passpass.be/en/categories/integrations-and-tools/afficher-vos-v-nements-sur-votre-site-web): Show the list of your PassPass events directly on your website, without redirection.
- [Integration of the Meta Pixel on your PassPass ticketing](https://docs.passpass.be/en/categories/integrations-and-tools/int-gration-du-meta-pixel-sur-votre-billetterie-passpass)
- [Public API and Webhooks](https://docs.passpass.be/en/categories/integrations-and-tools/api-publique-et-webhooks): Connect your tools (CRM, accounting, marketing, automations…) to PassPass using the REST API and real-time webhooks.
- [Public API: technical reference](https://docs.passpass.be/en/categories/integrations-and-tools/api-publique-reference-technique): Technical reference for consuming the PassPass REST API. Endpoints, permissions, pagination, response structure, and examples.
- [Webhooks: Technical Reference](https://docs.passpass.be/en/categories/integrations-and-tools/webhooks-reference-technique): Technical reference for receiving and processing PassPass webhooks. Payload structure, permissions, signature, retries.

## What's new

- [PassPass News | May 2026](https://docs.passpass.be/en/categories/nouveautes/nouveaut-s-passpass-mai-2026): New Analytics module, real-time sales notifications, sharing links for promo codes and hidden tickets, badge printing, public API, and much more.
- [PassPass News | April 2026](https://docs.passpass.be/en/categories/nouveautes/passpass-news-april-2026): Major update: multilingual, new mobile app, groups and advanced limits, ticket visuals, VAT display, personalized tickets, refreshed dashboard, and much more.

## Optional

- [Changelog](https://docs.passpass.be/en/changelog): Product updates and releases.
- [Support & FAQ](https://docs.passpass.be/en/support): Frequently asked questions and how to reach the team.
- [PassPass Pro](https://pro.passpass.be): Product overview, features and pricing.
- [Full documentation text](https://docs.passpass.be/llms-full.txt): Every published article as plain text.